Qu'est-ce que le taux de confirmation ?

Le taux de confirmation est le pourcentage de commandes totales qui ont été confirmées (passées de en attente à confirmée). Un taux plus élevé signifie que vous traitez avec succès davantage de commandes entrantes.

Comment les revenus par statut sont-ils calculés ?

Les revenus sont regroupés en quatre catégories : Collectés (commandes livrées — argent reçu), En transit (expédiées mais pas encore livrées), En attente (en attente et confirmées — pas encore expédiées) et Perdus (annulées et retournées — revenus non collectés).

Help Center OrdersCOD analytics dashboard

COD analytics dashboard

Track confirmation rate, delivery rate, return rate, and revenue by status.

View COD KPIs

Your dashboard shows three COD-specific metrics: Confirmation Rate (percentage of orders confirmed out of total), Delivery Rate (percentage of shipped orders that were delivered), and Return Rate (percentage of shipped orders that were returned). Each metric includes a mini chart showing the trend over your selected date range and a comparison with the previous period.

Explore the donut charts

Below the KPIs, you'll find three donut charts. The Delivery Success chart shows the breakdown of delivered, returned, and canceled orders. The Order Status Distribution chart shows how your orders are split across all statuses (pending, confirmed, shipped, delivered, returned, canceled). These visual breakdowns help you spot patterns at a glance.

Analyze revenue by status

The Revenue by Status donut chart breaks down your revenue into four categories: Collected (delivered orders — money you've received), In Transit (shipped orders), Pending (pending and confirmed orders), and Lost (canceled and returned orders). The center shows your total sales, and the legend displays the exact amount for each category. This tells you how much money you've actually collected versus what's still at risk.

Frequently Asked Questions

What is the confirmation rate?

The confirmation rate is the percentage of total orders that have been confirmed (moved from pending to confirmed status). A higher confirmation rate means you're successfully processing more of your incoming orders.

How is revenue by status calculated?

Revenue is grouped into four categories: Collected (delivered orders — money you've received), In Transit (shipped but not yet delivered), Pending (pending and confirmed orders — not yet shipped), and Lost (canceled and returned orders — revenue you won't collect).

Viewing and managing orders

Abandoned checkout recovery